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NEW CLIENT BOOKINGS

 

As a new client when booking an appointment you will be required to pay a deposit fee, details of which are as follow: 

 

50% DEPOSIT FOR -

Wednesday nights and Saturdays – all services 

Week days  -8.30am – 5pm all colour services 

Your deposit is not an extra charge it is simply held on an account for you on your booking and taken off your final bill. Please be aware that the only way you would ever lose your deposit is if you cancel your scheduled appointment with less than 48hrs notice, don't show up for your appointment or are more than 15 minutes late for your scheduled appointment.

CANCELLATION POLICY

With every professional business there is a serious side...

Thank you for taking the time to read, understand & appreciate how we can bring you the best customer service.

Please help us maintain this good service by providing us with the following courtesy.

We understand that circumstances arise that do not allow you to keep your appointment, but please remember to be courteous to us and our other clients by CALLING via phone 48 hours prior to your appointment to cancel if you cannot make it. 

 

You may also leave a voicemail to cancel your appointment. Please CALL as soon as you know you cannot make your appointment so that we may attempt to schedule and service another client.

 

When you book an appointment at Bella Donna Hair & Makeup, that appointment time is reserved exclusively for you. Cancellations within the time stipulated in our cancellation policy will allow us to allocate this space to someone else without it affecting our ability to operate, we cannot carry the costs of no shows or late cancellations as these cause our business to run at a loss.

 

So the following must apply:

  • Last minute cancellations (under 48hrs)  will also be considered as No Shows

 

  • In case of two (2) No Shows you will be asked to pay a booking fee before you make your next appointment. This amount will come off the total bill of your next service. The only way in which you would forfeit your booking fee would be if you were to cancel (under 48hrs notice) or not turn up to this appointment. If this were the case all future bookings would require a deposit.

 

  •     Cancellation must be made 2 working days in advance, e.g. a Tuesday morning appointment must be cancelled by Thursday afternoon or first thing on Friday morning in order for us to be able to allocate this appointment time to another client. The weekend cannot be taken into consideration as this would not allow us the time to rebook the space.

    

If you are running more than 10mins late,  you may have your service time shortened or asked to reschedule to avoid inconveniencing the client that has a booking after you. 

Thanking you in advance for your understanding and accommodation of the above.